Shipping policy

Shipping Policy

At Mirredex™, we are dedicated to delivering your order promptly, safely, and discreetly. Every package is carefully inspected and shipped with premium protective packaging so your shapewear arrives in pristine condition.

1. Order Processing Time

  • Fast Dispatch: All orders are processed and verified within 24–48 business hours (Monday – Friday, excluding public holidays).

  • Order Tracking Confirmation: As soon as your order leaves our fulfillment center, you will receive an automated shipping confirmation email containing your personal tracking number.

2. Estimated Shipping Times (Tracked Doorstep Delivery)

All shipments are sent via fully tracked priority shipping lines. Estimated delivery times by destination:

Processing: Ships within 24–48 business hours.

Delivery Time: 6–8 business days worldwide with real-time tracking.

Easy Exchanges: 30-day risk-free fit guarantee on all orders.

Note: While the vast majority of our packages arrive well before the 8-day window, minor delays may occasionally occur during peak holiday seasons, severe weather, or local customs processing.

3. Shipping Costs & Thresholds

  • Free Tracked Insured Shipping: Available on bundle orders and qualifying totals (e.g., 2-Pack, 3-Pack, or 4-Pack bundles).

  • Standard Shipping Rates: For single-item starter orders below the free shipping threshold, real-time discounted shipping rates are calculated dynamically at checkout based on your destination address.

4. Tracking Your Order

Once your tracking number is generated, you can follow your shipment's journey directly via the link provided in your confirmation email or through our Track My Order page on our website. Please allow 24–48 hours after dispatch for tracking events to update in the carrier system.

5. Customs, Duties & Taxes

  • For shipments to the US, UK, Australia, and EU, packages are typically delivered without additional customs fees or VAT surprises.

  • For select international regions where local import laws apply, customers are responsible for any applicable local customs fees, import duties, or taxes assessed by their local border control authorities.

6. Address Accuracy & Lost Shipments

  • Please double-check that your delivery address, apartment/suite number, and zip code are complete and accurate at checkout.

  • If you notice a typo in your address, please contact our support team immediately within 2 hours of placing your order. Once a package is dispatched, routing changes cannot be guaranteed.

7. 30-Day Risk-Free Fit Guarantee & Sizing Exchanges

We want you to feel 100% confident in your fit. If your shapewear doesn't fit exactly as expected, or if you need to swap for a different size, our customer support team will gladly guide you through our 30-Day Hassle-Free Exchange Process.

8. Contact Customer Care

If you have any questions about tracking, delivery timeframes, or order status, our support team is here to assist you:

  • Email: support@mirredex.com

  • Response Time: Typically within 12–24 business hours.